Privacy
What we ask you for, why we need it, and what happens to it afterwards. In plain English, because you shouldn't need a lawyer to work out what a lawn mowing company does with your address.
The short version
We ask for what we need to quote the job
We're a lawn mowing and outdoor services business in South Auckland. The only information we collect is what you send us when you ask for a quote or get in touch — there's no account to create, no tracking, and nothing sold or shared with anyone for marketing.
- Your quote request arrives as an email. We don't run a customer database.
- Only the people running FRESHTURF read it.
- We don't sell it, rent it, or pass it to anyone for advertising.
- Ask us to delete it and we will.
What we collect
Everything on the quote form is optional except your name, phone number and suburb — we can't quote or call you back without those. The rest is there so we can price the job properly instead of guessing or making an extra trip:
- Name, phone, email — so we can get back to you.
- Suburb and property address — to work out whether you're on our run and how long the job takes.
- Property and lawn details — size, slope, grass length, mower access, clippings, pets. These are what actually set the price.
- What you need and when — service, regular or one-off, preferred date, any deadline.
- Access notes — practical things like which gate to use or where to park.
- Photos, if you send them — usually the fastest way to get a price without us visiting.
- Anything else you tell us in the notes box.
If you'd rather not type any of it, just call or text 027 381 4877. We're equally happy to price a job over the phone.
Please don't send us security codes
The access notes box is for things like "side gate latch sticks" or "park on the verge". It is not a secure channel — it becomes an ordinary email — so please don't put lockbox codes, alarm codes or key locations in it. If we need something like that to do the job, we'll sort it out with you directly on the day and we won't keep a written copy afterwards.
What happens to it
When you submit the form it is turned into an email and sent to care@freshturf.co.nz. Depending on your device that either happens through your own email app — in which case you'll see the message before it sends — or straight from this website. Either way it lands in our inbox, and that inbox is the only place it lives. There's no database behind this site, no logins, and no customer portal.
We use it to quote your job, to turn up and do it, and to invoice it. That's all. We won't add you to a mailing list off the back of a quote request.
How long we keep it
Quote requests stay in our email while we're dealing with them, and for up to 12 months afterwards so we can look up what we quoted if you come back to us. Photos are kept the same way. If you'd like yours deleted sooner, just ask — see below.
Who else is involved
We keep the number of third parties to a minimum, but a few are unavoidable:
- Our email provider carries and stores the message, the same as any email you send anyone.
- Google Fonts serves the typefaces on this site, so Google sees the request your browser makes for them.
- Google Translate — only if you use the language selector at the top of the page. Choosing a language sends the page content to Google to translate, and stores your choice in a cookie so the site stays in that language while you browse.
Apart from the translation cookie, this site sets no cookies. We don't run analytics, advertising pixels or session tracking of any kind.
Seeing or correcting what we hold
Under the Privacy Act 2020 you can ask us what personal information we hold about you, ask us to correct it if it's wrong, and ask us to delete it. Email care@freshturf.co.nz or call 027 381 4877 and we'll sort it out — you don't need to explain why.
If you're not happy with how we've handled it, you can raise it with the Office of the Privacy Commissioner at privacy.org.nz.
Changes to this page
If the way we handle your information changes, we'll update this page. It was last reviewed in August 2026.
Getting in touch
Privacy questions go to the same place as everything else:
- Phone or text 027 381 4877
- Email care@freshturf.co.nz
Get in touch today
Free quotes.
Fast response.
Send the details through and we'll come back to you with a price — usually the same day.
Or just call — if we're on a job, you'll get a call back.